Privacy Policy

Effective Date: August 11, 2025

1. Introduction

This Privacy Policy outlines how Hoda (the developer of the app) and Joyup team ("We," "Us," or "Our") collects, uses, discloses, and safeguards your personal data when you use the JoyUp mobile application or related digital services ("Services").

"Personal Data" in this Privacy Policy refers any information relating to an identified or identifiable natural person (data subject), including nickname, date of birth, email address, communication information, social account information, etc.

By using JoyUp, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you disagree with any part, please uninstall the app immediately.

2. Scope and Applicability

This policy applies to all data collected during your interaction with JoyUp, including:

- Account registration and app usage.

- Communications with our support team.

- Interactions with other users.

Exclusions:

- Third-party services (e.g., payment providers, social logins) are governed by their own policies. We encourage reviewing their terms before use.

3. Protection of Minors

JoyUp does not serve users under 18 (or the legal age in their jurisdiction). We:

- Proactively block underage accounts.

- Delete minors’s data upon detection.

- Require parental consent for potential exceptions.

Reporting: If you suspect a user is underage, please report them immediately by:

- Gathering evidence (e.g., screenshots or profile details).

- Contacting us via the in-app complaint feature or email at [email protected]

For Parents & Guardians: If your child has accessed JoyUp without consent:

- Email us at the above address with verification details.

- We will confirm the account’s status within 24 hours and assist with removal.

- You may also uninstall the app directly from the device.

4. Data We Collect

4.1 Directly Provided Data

- Account Details: Name, email, profile picture.

- Payment Data: Transaction records (no card details stored).

- User Content: Messages, photos, shared in-app.

- Support Queries: Contact info and issue descriptions.

4.2 Automatically Collected Data

- Device Data: Model, OS, IP address.

- Usage Metrics: Feature engagement, session length.

- Logs: Crash reports and diagnostics (anonymous).

4.3 Third-Party Data

- Social Logins: Basic profile info from platforms like Google.

- Payment Processors: Transaction status updates.

- Third-party SDKs Used:

a. Adjust and Facebook : It is used for ad performance measurement.

b. Google Play: It is used for secure transaction processing.

4.4 Other information collection

- Explicit Consent Permissions: These permissions require your active approval through system prompts when first needed:

a. Camera Access: Needed when initiating video calls. The system will prompt you when these features are first used. You can modify this permission anytime in your device settings.

b. Microphone Access: Required for audio transmission during calls and streams. Permission is requested when you first use audio features and can be managed in device settings.

- Automatic Permissions (Granted During Installation):

a. Internet Connection: Essential for all online features and server communication.

b. Network Status: Checks Wi-Fi/connection availability to prevent data loss during transfers.

c. Device Capabilities: Includes phone state (optimizes call quality) and Bluetooth (supports headset detection).

d. Advertising ID: Used for personalized ads, which can be disabled in your device settings under "Google Ads".

e. Vibrate: Vibration effect during call answering.

5 . How We Use Your Data

Please rest assured that your information will not be shared or used by any third party. We may use your personal information for the following purposes:

- Account creation and login: We will use your registration information (such as email) to create your account and ensure your secure login.

- Customer support: Our customer service team may access your account information to help resolve various technical issues.

- Payment processing: If you use paid services (for example, purchasing diamonds for video calls), we will use your payment information to securely process transactions.

- Supporting core app functions: We may store your chat history and friends list to provide a consistent user experience.

- Displaying user profiles: To help you find suitable chat partners, we will show your basic information (such as nickname, avatar, gender) to other users, and also display their relevant information to you.

- Testing new features: Before launching new features, we may select a subset of users to test them, in order to evaluate their effectiveness and collect feedback.

- Performance optimization: We will collect device information and network conditions to ensure the app runs smoothly and reduce crashes or delays.

- Investigating misconduct: If a user reports an issue (such as harassment, fraud), we will analyze the relevant chat logs and transaction data and take appropriate handling measures.

- Detecting abnormal activities: We will regularly monitor abnormal activities (e.g., bulk creation of fake accounts, sending spam) and implement corresponding security measures.

- Combating violations: If content violates our community guidelines, we may issue warnings to users, restrict account usage, or take legal action.

- Meeting compliance requirements: In accordance with relevant policies and legal regulations in the user’s location, we will process or store user data accordingly.

- Assisting law enforcement: If we receive a request from a law enforcement agency in the user’s location, we may provide relevant user data to assist with investigations or law enforcement efforts.

6. Data Sharing

6.1 Third-Party Data Sharing

To enhance our services, we may engage trusted third-party providers (such as cloud service providers) to process your personal data on our behalf. All third parties are contractually bound to:

- Maintain strict confidentiality.

- Process data per our instructions.

- Comply with this Privacy Policy.

- Implement required security measures.

6.2 Specific Sharing Circumstances

- Service Optimization: We may share behavioral and profile data with advertising partners to improve your experience. Our analytics providers (Google Analytics and Adjust) collect anonymous usage data including:

a. Device identifiers.

b. Operating system information.

c. Network details.

d. Service usage patterns.

e. General location data (country/region level).

- Security & Fraud Prevention: During transactions, we may share necessary verification details with payment processors, including:

a. Registration information (email).

b. Login country/region.

c. Recent IP address.

- Marketing Campaigns: User-generated content used in promotional materials may include your public profile information.

- Business Transfers: In cases of merger, acquisition or reorganization, we will ensure the receiving party continues to protect your data per this policy. Any new usage purposes will require your consent unless legally exempt.

- Legal Compliance: We may disclose information when legally required to:

a. Comply with regulations.

b. Protect our legal rights.

c. Safeguard user or public safety.

Important Note: When third parties act as independent data controllers, their privacy policies govern their data practices. We recommend reviewing their policies on their official platforms.

7. Data Security & Retention

7.1 Protect your Personal Data

We implement robust security protections for your personal data using industry-standard technical and organizational safeguards. Our security framework includes:

- Encryption Protocols:

a. Data at rest: All stored user information (including databases and backups) is encrypted.

b. Data in transit: We secure all network transmissions between devices and servers.

- System Protections:

a. Regular vulnerability assessments and penetration testing.

b. Strict code review processes for security validation.

c. Multi-layered access controls including: Secure authentication tokens; Multi-factor authentication and Role-based permissions.

- Operational Security:

a. Continuous monitoring for potential threats.

b. Regular security audits and system updates.

c. Restricted physical and digital access to systems.

While we employ these comprehensive measures, please understand that no internet transmission or storage system can be 100% secure. If you suspect any unauthorized access to your data, please immediately contact us using the information provided in the "Contact Us" section so we can promptly investigate and respond.

7.2 Data retention

We will store your Personal Data to the extent as necessary for the proper business needs of our company (e.g., for the purposes of providing service to you and complying with the requirements of laws, tax and finance), except as provided otherwise by applicable laws or regulations. When there is no such need to use your Personal Data or the retention period expires according to applicable laws or regulations, we will delete or anonymize your Personal Data.

8. Your Choices

We are committed to protecting your privacy and giving you control over your personal information. You have the following rights:

8.1 Access & Update Your Information

- View your stored data (username, email, profile details, chat history) anytime through your account.

- Correct outdated or inaccurate information directly in the app or by emailing [email protected]

- Note: Some security or legal restrictions may limit access to certain data.

8.2 Delete Your Information

- Request permanent deletion of your account and all associated data

- Submit deletion requests in Settings in the app (processed within 7 business days)

- Some data may be retained temporarily for legal compliance or fraud prevention

8.3 Manage Permissions

Control what data we can access through device Settings:

- Location Services (affects location-based features).

- Camera/Microphone (impacts video calling).

- Notifications (manage alerts and promotions).

Control what data we can access through App Settings:

- Opt-out of usage analytics.

- Limit third-party data sharing.

8.4 Response Timeline

- All requests processed within 7 days.

- We'll explain if any data must be retained temporarily.

- Contact our support team with any privacy concerns.

8.5 For EEA Users (GDPR Rights)

If you're in the European Economic Area, the General Data Protection Regulation grants you these rights:

- Access Your Data: Request a copy of all personal data we hold about you (name, contact details, usage history, etc.)

- Correct Inaccuracies: Ask us to update or fix any incorrect information (processed within 15 business days).

- Request Deletion: Ask us to erase your data, subject to legal exceptions.

- Restrict Processing: Limit how we use your data (e.g., disable location/camera access).

- Data Portability: Get your data in a transferable format (CSV/JSON) within 15 business days.

- Object to Processing: Challenge our use of your data with valid reasons.

8.6 For California Residents (CCPA Rights)

Under the California Consumer Privacy Act, you have:

- Right to Know: Understand what personal data we collect and why.

- Deletion Rights: Request removal of your personal information (with legal exceptions).

- Opt-Out Rights: We don't sell your data, but you can limit third-party sharing.

- Non-Discrimination: Your rights won't result in unequal treatment.

CCPA Exceptions: We may retain certain data for (a) Legal compliance; (b) Security purposes; (c) Transaction records and (d) Operational backups.

9. Policy Updates

We may update this Privacy Policy from time to time in response to the changing legal, technical or business developments. Changes will be communicated via in-app alerts or email.

You can see when this Privacy Policy came into effect by checking the "Effective Date" displayed at the top of this Privacy Policy. Continued use constitutes acceptance.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our processing of your Personal Data, especially if you consider that our processing your Personal Data impairs your legitimate interests, please contact us using the contact details below:

- Email: [email protected]

- Website: https://www.joyup-cloud.com